Exchange and return policy

If you need to make an exchange or return, please follow these steps:

RETURN DUE TO DEFECT

• You have 5 calendar days from delivery to request a return for defects or if you do not like the product.
• We provide free tracking number for return.
• Pack the product securely for shipping.
• We will not refund if it arrives damaged due to improper packaging.
• 100% refund to the original payment method within 5-7 business days after evaluation.

CHANGE OF SIZE OR COLOR

• You have 5 calendar days after delivery of the product to request an exchange.
• You will receive shipping instructions.
• To exchange a size, there is a small fee of $250 that covers shipping and handling.
• Make sure to pack the product securely. If the product arrives damaged, we won't be able to process the exchange.

REQUEST SIZE OR COLOR CHANGES

Change requests will only be processed through these means: contacto@pielesmeralda.com or WhatsApp +52 477 908 8848 (calls are not accepted)

Please send:

1. Order number.
2. Name of the buyer.
3. Photos of products to be returned.
4. Specifications of the desired model.

ADDITIONAL INFORMATION

• This policy applies only to orders within the Mexican Republic.
• No international exchanges or returns are made.
• No exchanges or returns are made on gifts or promotions where we include the gift.
• All exchange and/or return processes will be evaluated by our team.
• Products must be unused, with all original tags and in their original packaging.

At Piel Esmeralda, your satisfaction is our priority