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Shipping Policy
Shipping Zones
We ship to all of Mexico, the United States, and Canada. For international shipping, please contact us directly to verify availability and costs.
Delivery Times
• Estimated delivery time is 5 to 15 business days, depending on our warehouse availability and delivery location.
• Orders are processed and shipped Monday through Friday (excluding holidays).
Shipping Process
- Once your order is confirmed and payment verified, we will process your order.
- You will receive an email with the tracking number to track your package.
- You can track your shipment at all times through the assigned courier service.
Important Information
• Payments made with PayPal may be subject to review by the platform. Once the payment is released, we will process your order immediately.
• Your order will ship from our store located at Paseo de Jerez #901 Int. 101, León, Guanajuato, Mexico.
Tracking and Support
• If you haven't received your tracking number after 10 business days of your purchase, please contact us.
• For any questions about your shipment, please email us at: contacto@pielesmeralda.com or visit our website: pielesmeralda.com
Additional Considerations
• Make sure to provide a correct and complete shipping address.
• If no one is at home, the courier will make a second delivery attempt.
• Delivery times may vary during peak season or due to force majeure.